Privacy Policy
Your privacy matters to us at Glass Vector Legacy
Information We Collect
When you contact us for corporate flower arrangements or gift services, we gather information you share willingly. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also obtain payment details when you place orders, though these are processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Glass Vector Legacy respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data as a priority and implement suitable technical and organizational controls to safeguard it. This covers secure data storage, encrypted transmissions, and restricted access to personal information within our company.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it moves between your browser and our infrastructure.
Limited Access
Access to customer data is restricted to authorized staff who require it to deliver services.
Although we employ robust security measures, no online transmission method is completely risk-free. We continually update our security practices to counter emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. In accordance with applicable laws, you may be entitled to access, rectify, erase, or limit how your information is used.
To exercise these rights, contact us with the details at the end of this policy. We will reply within a reasonable period as mandated by law.
Data Retention
We keep personal data only for as long as needed to provide our services and meet legal obligations. Retention timelines vary by data type and the purpose of collection.
Typical retention durations:
- Customer contact and order records: about three years after the most recent service interaction
- Payment records: around seven years for tax and accounting purposes
- Website analytics data: roughly two years and two months
- Marketing preferences: Until you opt out or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and other similar technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us remember your preferences and evaluate site performance.
You can adjust cookie preferences in your browser settings. Note that turning off certain cookies may affect how the site functions. For detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only Glass Vector Legacy and our website. We are not responsible for the privacy practices of third-party sites.
We encourage you to review the privacy policies of any third-party websites you visit via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial updates occur, we'll refresh the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your data, please reach out to us.
Contact Us About Privacy
Glass Vector Legacy Privacy Team
43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0999
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as you can about your request. We strive to reply to all privacy inquiries within five business days.